Snapshots of problems

(any problem at all on a Windows-based computer system)
When a problem arises, you can take a photographic snapshot of the problem and save the snapshot to show to a technical person later on, or even email it immediately to technical help.
It's easy to do, and you can try this now:
¨ Make a mental note of what is on your screen right now.
¨ Tap the PrtScr key, it's usually to the right of the row of Function keys, top row of the keyboard. When you tap the PrtScr key, nothing appears to happen, but a snapshot of the screen has been placed in the Clipboard (as in Edit, Copy).
¨ Open Paintbrush (Start, Programs, Accessories)
¨ In Paintbrush choose Edit, Paste.
¨ Save the Paintbrush image (The JPG or JPEG type is much smaller than the BMP)
¨ Close Paintbrush
¨ Try to deal with the problem, continuing to use the application, or quit the application and telephone technical support!
In Explorer you can locate your saved image and double-click on it to open Paintbrush and load the image.